Evaluation of Client's Satisfaction About the Quality of Family Health Care Services in El-Beheira Governorate

Document Type : Original Article

Authors

1 Student of Master's Degree in Community Health Nursing, Faculty of Nursing, Damanhour University

2 Professor of Community Health Nursing, Faculty of Nursing, Damanhour University

3 Assistant professor of Nursing Education Department, Faculty of Nursing, Damanhour University

Abstract

Background. Worldwide, the crucial factor in determining the quality of care and health outcomes was seen in clients'/patients' satisfaction. It is also a reliable indicator of the quality of any healthcare services. The aim of the study is to evaluate the client's satisfaction about the quality of family healthcare services in El-Beheira Governorate. Materials and Methods: design: Descriptive research design will be used to conduct this study. Setting: The study was conducted in governmental family health centers in El-Beheira governorate affiliated with the Ministry of Health. Subjects:clients (600) who attended the studied family health centers. Sampling: A multistage sampling technique was used to select the required sample. One tool was used: Clients' satisfaction with family healthcare services structured interview schedule. Results: With respect to the client’s satisfaction about quality of FHC services (structure, process, and general quality), the highest percentages of the clients had a low level of satisfaction. Based on the findings of the present study, it could be concluded that the studied patients reported a low level of satisfaction related to the quality of FHC for structure, process, and outcome especially in Damanhour district. Recommendations: the MOH should ensure that there are appropriate means for monitoring and evaluation of primary healthcare services presenting in all family healthcare centers and units.

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